Published on July 21, 2009 By Robbie_Boy In Object Desktop

My Object Desktop Ultimate ran out last month and Ive just had to reinstall all my stuff on a new HDD i got the weekend....

but impulse will not let me download the software Ive paid $70.00 for.......

 

I-m not saying i want the updated stuff after my OD ran out..... But i would still like to download the software i paid for...

Can i not download it now.....

 

 


Comments (Page 1)
on Jul 21, 2009

Contact either sales@stardock.com or support@stardock.com

They can hook you up with the softies.

on Jul 21, 2009

Archive, archive, archive...

on Jul 21, 2009

Thanks snowman for the help....

 

Archive, archive, archive...

Thats a good Idear..... How do i get them off a HDD i cannot get in too....

 

on Jul 21, 2009

Archive, archive, archive...

Interesting concept but what is the purpose of purchasing the software only to have the subscription (not the software) run out and be blocked from acquiring the software you paid good money for? I would think this is a mistake or a glitch and not part of how this works. It would seem unfair to purchase something I can not physically own and then have it taken from me at their choosing (or in this case when the subscription ran out).

on Jul 21, 2009

If you ever have to reformat your HDD or you just go and get a new computer and want to get your purchased items on the new system it's very easy.  I got a new computer in April, I loaded Impulse on the new computer and signed in.  Went to My Software Tab and everything was there (Object Desktop Ultimate) for me to download.  For the other things that I purchased like Master Skins I just went to WC home page, clicked on setting and the clicked registration and found them.

Yes it can't at times feel like you have lost everything but you really haven't.  Even if you subscriptions have expired you can still get the version of items you have when you subscription was active.

 

 

on Jul 21, 2009

Even if you subscriptions have expired you can still get the version of items you have when you subscription was active.

 

That's how i see it... But it willnot let me Download anything.

 

 

on Jul 21, 2009

Even if you subscriptions have expired you can still get the version of items you have when you subscription was active.
Yes,that is correct,but you have to go through support to get them.

Which brings up my questions: Can the apps be archived to discs or an external HDD and be restored by Impulse from them?

on Jul 21, 2009

If that's the case Robbie_Boy I then would suggest contacting support@stardock.com.

If you see the software available for download under the My Software tab in Impulse but it won't allow you to download does it give you an error notice?

on Jul 21, 2009

Wizard1956

Even if you subscriptions have expired you can still get the version of items you have when you subscription was active.Yes,that is correct,but you have to go through support to get them.


Which brings up my questions: Can the apps be archived to discs or an external HDD and be restored by Impulse from them?

Yep, just remember reading that from other folks whose subscription had expired.

I think you have to click on the Impulse Icon and select restore archiev Wizard. 

on Jul 21, 2009

It just says that it's invalid
But it dose say Available for download

And i have sent Support an e-mail who knows how long that takes for a reply.

on Jul 21, 2009

Can the apps be archived to discs or an external HDD and be restored by Impulse from them?

 

yep

with SDC I just moved the archives over to an external

can do the same with Impulse - after you click the orb and choose restore archive - use the drop down arrow at the top to browse to where your archives are

 

on Jul 22, 2009

Support will hook you back up.They will send you a dl link for your proggies archives...install with Impulse.

on Jul 22, 2009

Interesting concept but what is the purpose of purchasing the software only to have the subscription (not the software) run out and be blocked from acquiring the software you paid good money for? I would think this is a mistake or a glitch and not part of how this works. It would seem unfair to purchase something I can not physically own and then have it taken from me at their choosing (or in this case when the subscription ran out).

CharlesCS ... anything purchased online and subsequently downloaded will obviously be 'lost' if its only location was/is a harddrive you no longer have access to, whatever the reason.

The correct step in online purchase/downlod... for any software, no matter what the type/source is to download and save to a known and reliably accessible medium.  Your OS drive does not classify as such.  You need to copy the software [backup] to ideally an external location - second harddrive [physical, not partition] and/or CD/DVD/Flash drive.

Then "when" your OS goes belly-up [or your computer fries or is stolen]...you still have the software intact.

As mentioned many times...there are only 2 types of computer users...those who backup....and those who cry....

Accessing 'lost' SD proggies/vers can be achieved via contacting SD sales, so it's not all bad, however backing up is always the preferred procedure as it's within your own control...

on Jul 22, 2009

As mentioned many times...there are only 2 types of computer users...those who backup....and those who cry....

No need for that ....Jafo

just don't see why it's so hard to get the software i paid for........

All the other software that i have purchase/downloaded I have all ready RE-downloaded and have running with out all these Problems....

Still have not got a reply from SD Support......

P.s. I do backup my stuff on two Ext HDD... I just don-t backup software cos i just download it again....

It just seems i cant do it with SD software...

on Jul 22, 2009

P.s. I do backup my stuff on two Ext HDD... I just don-t backup software cos i just download it again....

If a company went bust, changed hands/policies, did not themselves provide archived/appropriate versions...or you just permanently lost access to the net...all sorts of things could come between you and the on-going use of the software.

Example...

I have a file folder on my 'H' drive... essentials-OS/windows7 i7/ which has everything that's currently installed and/or used on this machine...including the Win 7 RC download itself.

Downloaded software makes up quite a large bit of it, too.  2959 files, or 8.75 gig. [2.5 of which is the win 7 iso].

I have a limited monthly usage [ISP] so redownloading, particularly iso files isn't really an option...

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